Things you can check:

The Electricity Fuses for the Caravan

1. The Inside Fuse Box – Check to see if the visible fuses have tripped. This fuse box is normally located in a bedroom wardrobe.
2. The Outside Fuse Box – Check to see if the visible fuses have tripped. This fuse box is normally located at the rear corner of the caravan.
3. If the fuses have tripped, proceed to reset the fuses (see instructions below).
4. If the fuses are all in the on position, it is most likely an issue with the street, Park or local area. Please contact the Park and check Northern Power Grid for a live power cut map.

Resetting the Fuses

• Before resetting the fuses we recommend that any heavy duty electric appliances such as kettles & electric radiators are turned off at the plug socket.
• The Inside Fuse Box – Check and reset the visible trip switches. This fuse box is normally located in a bedroom wardrobe. Check if the electricity is restored.
• The Outside Fuse Box – Check and reset the visible trip switches. This fuse box is normally located at the rear corner of the caravan. Check if the electricity is restored.
• Please note, you may need to repeat steps 2 and/or 3.
• If the above steps are unsuccessful, please contact the Park here.

Safety Alert: DO NOT attempt to remove the fuse box cover and expose live wires.

Local Power Cut Updates

• Check the Park’s Facebook page for updates here.
• Go to www.northernpowergrid.com for a live power cut map.
• Call/Text/Whatsapp 105 or check Northern Power Grid Facebook & Twitter Page.

You may be experiencing one of the following water issues in your caravan:

• No water
• Water leak
• No hot water

No Water

Things you can check:

1. Are all the caravans external stop taps open? These are typically located at the rear of the caravan or underneath.
2. Are there any obvious leaks? If you find a leak that you cannot repair or isolate, please contact the Park here.
3. Verify if there is a local water supply issue – go to www.yorkshirewater.com.
4. Check the Park’s Facebook page here.

If you find all the caravans stop taps are open and there are no leaks, please contact the Park here.

Water Leak

Things you can check:

1. Water leak inside the caravan – Turn off the external stop tap and dry the area to prevent damage. Proceed to contact the Park here.
2. Water leak from underneath the caravan – Contact the Park here
3. Water leak suspected underground/water main burst – Contact the Park here.

If you find a leak that you cannot repair or isolate, please contact the Park here.

No Hot Water

Things you can check:

1. Is hot water not working for one tap or all taps in the caravan? If this is just one tap, there may be a problem with that outlet therefore please contact the Park here to arrange a call out. If hot water is not working for all taps, continue on with the following checks…
2. Is the boiler on? If not, turn on the boiler.
3. Is hot water activated on the boiler? If not, turn on.
4. Is there any gas? Watch our ‘Caravan Gas Cylinder Information’ video here for further information.

If all of the above has no effect, please contact the Park here.

You may be experiencing one of the following gas issues in your caravan:

• No gas/Empty gas cylinder
• Suspected gas leak
• Intermittent gas fault

No gas/ Empty gas cylinder

Things you can check:

Watch our ‘Caravan Gas Cylinder Information’ video here for how to check for gas and how to switch cylinders.

If there is no gas, please contact the Park here to order a gas bottle. Please note charges apply.

Suspected gas leak

1. Safety first: Turn off the gas supply and evacuate the holiday home. Do not turn on/off any electrical devices.
2. Report the issue by contacting the Park here.

Intermittent gas fault

Things you can check:

Are one or more of the following appliances not working?

1. Boiler (hot water and/or central heating) – please try resetting the boiler by turning it on on off.
2. Oven and/or hob.
3. Gas fire

Please contact the Park here to report the issue.

In instances where your internet connection is weak or disconnected, we recommend that you carry out the following:

1. Restart the router: Power off and restart the router. Wait for a few minutes before turning it back on.
2. Check other devices: Ensure that other devices in the holiday home are experiencing the same issue.
3. Verify network settings: Check if your devices are connected to the correct Wi-Fi network. Ensure the Wi-Fi password is entered correctly.
4. Move closer to the router: Obstacles such as walls and furniture can impact the quality of the Wi-Fi connection.
5. Use mobile data: If possible, consider using mobile data as a temporary solution.
6. Check for service outages: Visit the internet service provider’s website or contact them to check for any reported outages in the area.

If the problem persists, please contact the internet service provider of the holiday home directly so that they can assist with troubleshooting and resolving network related issues.

If you discover a fire:

• Evacuate Immediately: Leave the holiday home and go to a safe location.
• Call Emergency Services: Dial 999 for the fire and rescue service.
• Notify the Park: Once safe, report the incident to the Park here.

Dial 999: For life-threatening medical situations requiring immediate attention. Examples of medical emergencies:

• Chest pain or suspected heart attack
• Severe breathing difficulties
• Loss of consciousness
• Suspected stroke
• Serious injuries or trauma

NHS 111: For urgent medical concerns that are not life-threatening. Examples:

• Persistent high fever
• Minor injuries requiring medical advice
• Non-life-threatening injuries or illnesses