Privacy Policy

Last Updated: 13th July 2026

Thank you for visiting www.patrington-haven.co.uk. This Privacy Policy explains how Patrington Haven Leisure Park Ltd (“the Park”) collects, uses, discloses, and protects your personal information when you visit or use this website. By using this website, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

Personal Information (collected when you provide it voluntarily):

1. Name
2. Email address
3. Phone number
4. Any other information you provide when contacting the Park or making inquiries

Non-Personal Information (automatically collected):

• Pages visited on this website
• Time and date of visit
• Referring site details
• Browser type and version

HOW WE USE YOUR INFORMATION

Personal Information

• To respond to your inquiries and provide customer support
• To send you updates, newsletters, and promotional materials. You can withdraw consent at any time by unsubscribing from emails or contacting us.
• To improve our services and website experience
• To comply with legal obligations
• To contact you for market research (with consent)

Lawful Basis:

• Contractual necessity (for bookings and inquiries)

• Consent (for newsletters or marketing communications)

• Legitimate interest (for website improvements and analytics)

Non-Personal Information

• To analyse and improve the functionality of the website
• To understand visitor behaviour and gather demographic insights
• To ensure website security

HOW WE SHARE YOUR INFORMATION

We do not sell or trade your personal data. We may share information with:

• Service Providers: Trusted third parties who assist in operations (e.g., email systems, booking platforms, analytics providers) under strict data processing agreements.
• Legal Requirements: When required by law or regulatory authorities.

We ensure that any transfer of personal data outside the UK complies with applicable data protection laws.

COOKIES AND TRACKING TECHNOLOGY

We use cookies and similar technologies to enhance your experience. We separate these into three categories:

• Essential cookies: Required for website functionality. (e.g., remembering your session). These do not require your consent.
• Analytics cookies: used solely to collect aggregate information about how the website is used, in order to improve it. Where this is the sole purpose, and the information is not shared with anyone except to help make those improvements, these cookies do not require consent — but we will always give you clear information about them and a simple way to opt out. If any analytics data is used for advertising or shared beyond improving our own site, it is treated as a marketing cookie (see below) and requires your consent.
• Marketing cookies: used to show you relevant promotions. These require your clear, affirmative consent, given through our cookie banner. You have not consented to marketing cookies simply by continuing to browse the website.

You can manage or withdraw your cookie preferences at any time via our cookie banner or your browser settings. Disabling some cookies may affect website performance.

DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Typical retention periods include:

• Booking and contact records: up to 6 years, or longer if required for legal or contractual reasons
• Marketing data: until you unsubscribe or withdraw consent
• Financial records / accounting: in line with statutory requirements

We regularly review the data we hold and securely delete or anonymise information that is no longer needed.

YOUR RIGHTS

Under GDPR/UK law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability

To exercise your rights, contact us using the details below.

You also have the right to complain directly to us if you believe we have not handled your personal data correctly. You can do this using the contact details below, and we will acknowledge your complaint within 30 days and respond without undue delay. This does not affect your right to complain to the ICO at any time.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. Please review periodically.

THIRD-PARTY LINKS

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

CHILDREN’S PRIVACY

This website is not intended for children under 13. If we discover personal data from a child, it will be deleted immediately.

DATA SECURITY

We implement appropriate measures to protect personal data. However, no system is 100% secure.

If a data breach occurs that poses a risk to your rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours of becoming aware of it, and will contact you directly, without undue delay, if the breach is likely to result in a high risk to you.

CONTACT INFORMATION

Address:

Patrington Haven Leisure Park Ltd, Patrington Haven, East Yorkshire, HU12 0PT

Email: admin@phlp.co.uk

Phone: 01964 630071

CONSENT

By using this website, you consent to this Privacy Policy.