Reviews

Josie has gone the extra mile to make our handover possible. It made the experience more
special, the whole team are amazing but extra thanks to Josie, Nick and Nicola you are amazing!

Our overall impression so far at PHLP is outstanding, we honestly intended to search around various sites to start with but as soon as we arrived at PHLP the feeling of warmth and welcoming
sealed the deal with ourselves! Josie was our first contact and she helped to guide us through the whole process of holiday home ownership from start to finish. Her attention to detail and helpfulness was impeccable.

We were very warmly greeted by Marland. He discussed our requirements and after a few questions, he proceeded to show us 3 caravans that met our criteria. He showed us around some of the park, answering all our questions fully.

Overall it was a very pleasant experience and we didn’t feel pressured at any time. It was a warm day and it was nice to be offered cool refreshments as well as the option of coffee. We felt we were listened to and our views were taken into consideration.

Handover day was handled professionally and paperwork was explained so that we fully understood the process. A checklist was completed whilst we were at the caravan and any issues noted for action. Very thorough and very professional.

It was nice that Marland remembered my husband’s love of coffee and that he likes it strong (small things can make a big impression). The staff on reception were attentive and very efficient.

We have had a very positive experience with Patrington and are so excited about the years to come.

5 Star Experience with the team and 5 Star handover!

Josie helped both in the sale/ information & delivered on requests, also adding useful ideas! The lake is lovely, Guy’s inviting & will enjoy the pool.

On arrival, you notice a beautifully maintained park. Options are discussed with knowledgeable staff and handover is seamless.
The ‘5 Star’ status is obvious once you enter the complex which houses a top restaurant, spa, gym & swimming pool.
The park is built around a stunning lake.
Transparent Sales staff & management, 5 Star facilities, serene environment, owners are valued, no fleet units and a 5 Star handover experience with thanks to Nick and Sonia.

On our drive to see the park for the first time it was pouring with rain and looking really miserable, as we arrived at PHLP the sun came out. Was this a sign we asked ourselves!
As we drove towards the reception, we commented how beautiful the flower beds looked. What a fantastic first impression.

We had arranged to meet Josie who gave us a very friendly welcome. We sat down with a coffee and discussed what we were looking for. Josie was very knowledgeable not only about the park and facilities, but also about the different models of caravans that would suit our needs.

Josie gave us a guided tour of the leisure club and park, all areas were spotlessly clean and everyone we passed had a smile on their face. Josie seemed to know everyone and they were all happy to see her. Everyone said hello, the dogs love her.

We had a lovely lunch in Guy’s restaurant, all the staff were very happy, friendly and helpful.

Josie then showed us some caravans that may have suited and garden plots to place them. We could not make our minds up about the caravan but knew Patrington Haven Leisure Park was the place we wanted to be. We had looked at 5 different parks before Patrington Haven Leisure Park and they did not come close to the friendliness and cleanliness of PHLP.

Not once did we feel pressured to commit to anything, we said we would go home and discuss caravan choice and get back to Josie. After a few days of discussion we decided neither caravan or garden plot were right for us. Josie said she would look for something else and get back to us.

Josie stuck to her word and got back to us with a different caravan and more choice of garden plots. We arranged to view on a Sunday, just so we could try the carvery. The carvery was fantastic, the caravan was perfect and so was the garden plot. Just like the man from Del-Monte we both said YES.

The whole process has been made so easy and stress free by all of the staff at PHLP. We took hold of our keys on 20th November and can’t wait to enjoy all that Patrington Haven Leisure Park has to offer.